Booked by Villa Experience, locally fulfilled by MexiTravels
One clear division of roles, so you always know who to call and what happens next.
Your concierge
Villa Experience
- Your booking, quote and itinerary
- Secure payment and receipts
- Your questions, changes and support
- Knowledge of your villa and its team
Local fulfillment
MexiTravels
- Vehicles, drivers and dispatch
- Boats, crews and tour operations
- Therapists, chefs and service providers
- On-the-ground coordination on the day
What happens after you request
Request
Choose a service and send your preferred date and time. Nothing is charged.
We confirm
We check availability with our local team and reply with a confirmed price, usually within one business day.
Pay securely
You receive a Villa Experience payment link for the confirmed amount. Card details stay with Stripe.
All set
Your booking is confirmed in writing, with pickup times and contacts in one itinerary.
Why we work this way
Villa Experience has arranged staffed villa stays in Mexico since 2006. Our guests kept asking us for the same things: a reliable transfer, the right boat, a massage on the terrace. Rather than send them elsewhere, we built one place to request it all, with our concierge accountable from the first message to the last ride to the airport.
For concierge services in Puerto Vallarta, we work with MexiTravels, a local operator whose team runs the vehicles, boats and service providers. Services marked “Locally fulfilled by MexiTravels” are delivered by their team; your booking, payment and support stay with Villa Experience.
Every price you see is either a published starting rate or a quote request. We confirm availability and the final price in writing before you pay, and payment is made through a secure Villa Experience payment link — never on this site.
Tell us what you have in mind.
Rocío plans every request personally, confirms each detail with our local team, and sends one clear quote before anything is paid.